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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to Weissberg-jan@aramark.com and we'll get back to you as soon as possible.

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Meal Plans

What Meal Plans do you offer?

We offer a variety of meal plans to meet your on campus dining needs. Check out our Meal Plan page for a full list of offerings.

What type of Meal Plan is recommended?

We have a variety of meal plans to meet your needs! Depending on where you live and how much you are on campus, our recommendations may vary. Be sure to use our filter and sort functions to help choose your plan. If you still need help choosing a plan, give us a call at 212 217-5778 or email us pope-jessica@aramark.com.

How can I purchase a Meal Plan?

You can purchase your meal plan by clicking here, or by visiting us on campus at the Dubinsky Dining Hall Concierge Window.

Are Meal Plans required?

All students living in required housing are required to purchase a meal plan. Please see the housing page on the FIT website for what housing requires a meal plan.

What is Declining Balance?

Declining Balance dollars are accepted as payment at all on campus restaurants. They are loaded right on your Student ID card, so there is no need to carry around cash or another card! There is no minimum balance, over draft fees, or hassles!

How do I get Declining Balance?

Declining Balance can be purchased by clicking here, or by visiting us on campus at Dubinsky Dining Hall Concierge Window.

What if I want to change my Meal Plan?

Meal Plan change requests must be submitted to the Meal Plan Office by August 28th, 2015. For questions, give us a call at 212-217-5776.

How do I get into the dining locations once I have purchased my Meal Plan?

Within 24 hours, your Student ID card will be activated with your meal plan. Present your card to the cashier in the dining hall, and you are all set!

Can I carry meals over to the next semester?

No, all meals expire at the end of the semester.

Can I treat a friend to a meal?

To keep discounts as high as possible, meals are reserved for the meal plan holder only. However, you can always treat a friend using Declining Balance dollars.

What do I do when my Declining Balance gets low?

You can reload your Declining Balance at any time! Declining Balance can be purchased by clicking here, or by visiting us on campus at Dubinsky Dining Hall Concierge Window.

Can I add more DB to my account?

You’ll know your account balance because the register shows how many meals and/or Declining Balance Dollars you have left after each purchase. If you run low, you can add to your account using cash, check, money order or credit card. Simply go to the office located at the Dubinsky Dining Hall any time Monday- Friday, 9 am – 3 pm.

Can I change my dining membership?

Absolutely! We want you to have the best plan for you. You can adjust your dining membership during the first two weeks of the fall and/or spring semesters. Simply go to the office located at the New Café in Building A and fill out a dining plan change form.

Can I get a bottled beverage and two orders of fries as my meal?

No your meal is good for any entrée specified above. Hey, we just want you to eat a healthy and nutritious meal. You can purchase other items but you will be charged for them off of your DB account. If you prefer to a la carte dining option, choose a meal plan with greater Declining Balance to fit your lifestyle!

Can I treat a friend or family member by using my dining membership?

Absolutely! The meals are for your use and you may use one meal per meal period. If you would like to treat a friend, you may use your Declining Balance account.

Could I use two meals per meal period?

Yes. You may use two meals per meal period, with a maximum of three meals per day.

Where is the Meal Plan Office Located?

The Dubinsky Center Dining hall.

How can I check the balance of my meal and DB dollars?

You’ll know your account balance because the register shows how many meals and/or Declining Balance Dollars you have left after each purchase.

If I don’t use all my meals, do they carry over to the following week?

Plan to use your meals each week since they don’t carry over from one week to the next. It is important that you select the right plan to fit your schedule and eating habits – to ensure that you get the full value for your dollars. We can help you decide.

What can be purchased with Declining Balance dollars?

You can purchase anything at every food service retail location on campus.

What happens to my unused Declining Balance Dollars at the end of the semester?

Your unused dollars transfer from the fall to the spring semester if you continue to be on a meal plan. At the end of the spring semester, any unused dollars are not refundable and cannot be transferred to the new academic year.

What is considered a typical meal?

Our Dubinsky Dining Hall location will post a list of breakfast, lunch, and dinner “meals” daily. A meal consists of one protein item from the:
Grill (hamburger, chicken sandwich, chicken fingers, cheese steak, quesadilla)
Deli (any sandwich or panini sandwiches)
Chef’s Table (one hot homemade entrée and 2 sides)
Pizza (two slices of pizza or calzone)
Global Station (any chicken, beef or vegetarian entree)
Salad Bar (your own salad creation)
A meal also includes a choice of a side salad, 22oz fountain beverage, piece of fresh fruit and 2 cookies.

What is not considered as a meal item?

Any packaged goods, candy, sushi, To-Go items or bottled beverages.

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.